Refund policy

At Travel Art Club, we want you to be completely happy with your purchase. If something isn't right, we're here to help.

This Refund Policy applies to orders placed by customers in the United Kingdom.

1. Cancellations and refunds

If you change your mind, you may cancel an eligible order within 14 days of receiving it by contacting us at info@travelartclub.com and providing your order number.

We aim to make refunds as straightforward as possible. In many cases, we may issue a refund without requiring the original product to be returned.

Where a physical return is required, we will provide you with the appropriate return address and instructions. You must send the product back within 14 days of notifying us of your cancellation.

Customers are responsible for return postage for change-of-mind cancellations, unless we agree otherwise. Please contact us before sending anything back so we can provide the correct instructions.

Refund processing

• If no return is required, we will issue your refund within 14 days of receiving your cancellation request.

• Where a physical return is required, we will issue your refund within 14 days of receiving the returned product or evidence that it has been sent back, whichever is earlier.

• Eligible cancellation refunds include the original standard delivery charge, where required by law.

• Refunds are issued to the original payment method. Your payment provider may take additional time to make the funds available.

2. Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible at info@travelartclub.com.

Please include your order number and a description of the issue. We may ask for photographs to help us assess the problem.

We will work with you to arrange an appropriate resolution, including a refund or replacement where required by applicable consumer law.

If a physical return is necessary, we will cover reasonable return postage costs where required by law.

Your statutory rights relating to faulty or misdescribed goods are not limited by our 14-day change-of-mind cancellation policy.

3. Lost orders

If your order hasn't arrived within the estimated delivery timeframe, please contact us at info@travelartclub.com.

We will investigate the issue with our fulfilment and delivery partners.

If your order is confirmed lost or cannot be delivered, we will arrange an appropriate resolution, such as a replacement or refund.

Any applicable legal rights relating to late or undelivered goods remain unaffected.

4. Exchanges

We do not currently offer exchanges for change-of-mind purchases, such as selecting a different design or poster size.

If you would prefer another product, you may request cancellation of an eligible order under the terms above and place a new order.

Where an item is faulty, damaged or incorrect, we will provide any replacement or other remedy required by applicable consumer law.

5. Model Cancellation Form

You may use the following form to cancel an eligible order, but you are not required to do so.

To: Travel Art Club

Email: info@travelartclub.com

I hereby give notice that I cancel my contract of sale for the following goods:

Order number:

Product(s) ordered:

Date ordered:

Date received:

Customer name:

Customer address:

Date of cancellation:

Signature (only if this form is submitted on paper):